Service Maintenance Packages

Flexible water treatment service maintenance packages to suit your needs

Flexible water treatment service maintenance packages to suit your needs
Overview

We have more than 100 years experience in delivering water treatment, service and solutions. Our people are passionate about providing rapid support services for the critical water applications that keep your business moving. That’s why we have a wide range of service maintenance packages to maintain the performance and extend the life of your water treatment system. So whether your world is healthcare, pharmaceutical, laboratory, manufacturing or municipal, we can make the world of difference to you. 

Lifetime Service Support

Our Service Packages

SERVICE

 

The last thing you need is for your water treatment system to break down when it’s needed. That’s why when it really matters, we are here to support you with our full time in-house engineers, dedicated support staff and free technical help. 

Our AQUAservice support packages offer great value and a reliable service at every level. We have a range of comprehensive packages for you to choose from. 

To support our service packages, we've created a range of flexible lifecycle support options to ensure we deliver lifetime support for your system and deliver the peace of mind that comes from have a reliable service you can trust. Click the download button below.

Our Service Team

Engineers - knowledgeable and trained on a wide range of water treatment systems - including our competitors. We work with you to support you anticipating and planning responses to your evolving requirements. They use AQUAconnect, the latest technology that enhances the level of service we provide using connected intelligence, that gives our engineers instant on-site access to your site specific data.

Service schedulers and logistics teams take care to ensure that our service visits are scheduled to meet your needs, the Engineer and parts are delivered on time, and when a rapid response is called for we're ready to react 24/7. 

Customer services team - if for any reason you need additional support, our UK based customer services team will make sure you get the solution that meets your needs. Whatever your business requires we're here to help.

Technical Support

Our experienced engineers and project managers are here to provide technical support, from the initial stages of the design process through to project completion. Alongside this, our dedicated aftersales care team can provide technical support to ensure your plant continues to function effectively.

Access to our technical support team is included as standard across all of our service packages. Our water treatment technical support experts are available via our technical helpline to answer any questions you have regarding your water treatment system or associated services. This can include process issues, trouble shooting, parts identification or any other technical question you may have. – Contact button to take the user to the form 

Remote Monitoring

Our online remote monitoring portal ensures your system is running efficiently wherever you are, helping you to make the most of performance and equipment status data while on the go.

This is a 24/7 managed service with full alarm management, predictive maintenance, and emergency support, ensuring your business runs smoothly.

The benefits of remote water treatment plant monitoring include:

  • Flexible management - you don’t need to be on-site and can work from anywhere, anytime
  • Access to critical data while on the move
  • More informed and timely decision making
  • Improved peace of mind when you are away from your plant
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