Customer Services

Welcome to Veolia Customer Service. How can we help?

Welcome to Veolia Customer Service. How can we help?

You will receive dedicated support from our UK-based Customer Service team. Our aim is to ensure that your Veolia technology is operating to its optimum performance at all times, reducing the risk of unnecessary cost and downtime for your business/production.

Vision Customer Portal

A private and secure portal that is a single point of reference for all information related to your water treatment system and associated services. 

What you can do in Vision

  • Book an engineer online
  • Check an order status
  • Renew a service contract
  • Download service reports and invoices
  • Access manuals and H&S documents
  • Upgrade to remotely monitor your system performance

Dedicated Aftercare Sales Team

Customer service is our highest priority and our dedicated aftersales care team will help to ensure that your technology is operating to its optimum performance. Our teams also offer preventative and corrective maintenance programmes to ensure the long-term, efficient operation of your plant.


Speak to one of our Live Chat agents today
Browse our products and order online

Book an engineer
Save time and book an engineer online 

Need technical help?

  • Save time and request the technical information you need online (MSDS/manuals)
  • Place an order or request an update
  • View the latest status of your order online
  • Redeem SDI voucher
  • Use our online form to redeem SDI vouchers